WARRANTY OBLIGATIONSThe manufacturer guarantees that the gel complies with the requirements of the present Technical Specifications (ТУ) provided the user observes the conditions and rules of operation, transportation, and storage specified in the operational documentation.
Warranty claims are not accepted if:
- The gel shows traces of incorrect handling (not in accordance with the instruction provided with the gel), including improper transportation, storage, or use.
- The gel shows mechanical damage or exposure to aggressive liquids, etc.
- Product defects are caused by force‑majeure or natural disasters (fires, water impact, etc.).
- Defects result from foreign objects or substances entering the packaging.
- The gel has been stored in violation of sanitary standards (evidence of activity by animals or insects, etc.).
The warranty service life of the product is 3 years from the date of sterilization. During this period, the product must retain its specified characteristics only if storage, transportation, and handling are carried out in accordance with the declared conditions.